Professional experience as an engineer and manager in high technology with significant backgrounds in industrial problem solving and analytical techniques.  Also, high-level communication skills for all audience levels including technical presentations and seminars.  Worked in medical device, electronic measurements, and CD/DVD manufacturing industries.

Expert in corrective action, ISO implementation and internal auditing.

Customer complaint handling can either be a painful burden to be endured, or an effective way to save/keep customer business while building employee skills, and sense of ownership for easier/better running processes. The second approach, “couldn’t be easier,” means customer complaints are leveraged to benefit all customers, not just the complainer while highlighting an actual, successful process using simple tools and techniques to turn around a degrading business situation.

5:30 Sign-in: Networking and pizza!

6:00 Welcome and Tool of the Month presentation

6:30 Feature Presentation

7:45 Door Prize drawing and wrap up

8:00 Finished

Pizza